• We encourage all customers to check their entire shipment within 48 hours. Order discrepancies or damage should be reported to customer service immediately. 

    If an ordering error occurs please contact R.H. Boyd immediately by calling or writing customer service:

    • Call: 1-877-4RHBOYD (474-2693)

    • Fax: 1-800-615-1815

    • Email: bookstore@rhboyd.com 

    • Write:
      R.H. Boyd Publishing Corporation P.O. Box 91145
      Nashville, TN 37209-9145 


    There will be a 20% restocking fee on all returns. Requests for returns must be made within 14 business days of receiving the shipment by calling 1-877-4RHBOYD and requesting a return merchandise authorization (RMA) number. All items must be in sellable condition and received within 14 days from RMA issue date. Once return is received, a refund will be issued for merchandise cost only within 5 business days. 

    • Sunday School Quarterly Curriculum must be returned before its second month of use has begun. See below for reference. 

      1st Qtr.–February 1 2nd Qtr.–May 1 3rd Qtr.–August 1 4th Qtr.–November 1

    • Vacation Bible School must be returned by May 1st of the current year of use for applicable refund.

    • Annually dated products, such as the Mission Guides, should be in sellable condition for resale and must be returned before February 1 of the current year of use.

    • Boyd’s Commentary should be in sellable condition for resale and must be returned before October 1 of the current year of use. 

    Orders Authorized for Return Must Meet the Following Guidelines:

    • All returned products must be in sellable condition and currently offered in the catalog. Products must be unmarked, not damaged, and have no bookstore/distributor stickers or markers.

    • Bookstores and distributors are responsible for all return shipment charges unless R.H. Boyd was at fault in shipment.

    • Provide copy of original invoice along with a RMA#. 

     

    Discontinued and Outdated Items Cannot be Returned for Credit. 

    Damaged and Defective Products 

    If products are damaged during the shipping process and R.H. Boyd shipped the products using the customer’s UPS Collect account, the customer must file a claim to recover the costs of damaged products. If products are damaged during the shipping process and R.H. Boyd shipped to the customer using their own UPS account, R.H. Boyd will file the claim on behalf of the customer to recover the costs of damaged products. R.H. Boyd does not file claims through the United States Postal Service (USPS) and is not responsible for lost or damaged products sent via USPS. 

    Request for returns of damaged products must be made within five days of receiving the order. When proper evidence of damaged products has been received, no restocking fee will apply. 

    Defective products will be replaced based on availability. These replacements will be shipped within five days after receiving the defective items at the R.H. Boyd facility. 

    RMA numbers are required for any return items in order to receive credit. Without this information no credit will be issued. 

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Shipping Policy

Freight collect charge of 3% on all orders shipped freight collect, and a 25% additional penalty fee if they do not accept the freight collect charges from the shipper on the initial billing.


Standard Shipping Charges

Due to the changing nature of our shipping charges based on the large variance in weights for shipping, please contact customer service for exact shipping rates for your order.


Customer Pick Up

Some local customers choose to pick up their orders at our facilities. For local customer pick up, we do charge a dock fee based on the weight of the order as outlined below

Weight

0-50 lbs.

51-200 lbs.

201+ lbs

Dock Fee

$10

$25

$30


For more info, call customer service for charges at 1-877-4RHBOYD (1-877-474-2693)

Toll-Free Ordering

Call 1-877-4rhboyd(474-2693)or
FAX 1-800-615-1815 or
Online 
www.rhboyd.com

Hours of operation: 8am–5pm CST Monday-Friday

Please send check or money order, NO CASH. No order sent C.O.D.

Please print your name, address, telephone number and provide church name ALWAYS INCLUDE YOUR CUSTOMER NUMBER

All prices subject to change without notice.

Items with (mg) are discounted to bookstores and shipping is calculated on retail prices.

Orders requiring 2 or more boxes or packages may arrive at different intervals.

Allow 3 days between boxes.