Return Policy

  • All returned merchandise must be in salable condition and in the current catalog or order blank, unmarked and not damaged. Call prior to return for a RMA# (Return Merchandise Authorization Number). Include this number, customer ID, and invoice number to expedite returns. Please mail returned packages to R.H. Boyd Publishing Corp. and NOT to the vendor. Items returned without a RMA# obtained prior to making the return will not receive any credit.

  • Report order errors immediately. If items must be returned, please ship orders prepaid. Credit for postage will be issued only if RHBPC is in error.

  • A $10.00 handling fee will apply to dock pickups.

  • Inquiries and Concerns: Please call Customer Service at 615-350-8000. Questions on account status and order processing status can be addressed during regular business hours 8am - 5pm CST.

  • Once material has been personalized, sales are final unless there is a manufacturer error.

  • Return shipping charges are the responsibility of the customer.



Shipping Policy

Freight collect charge of 3% on all orders shipped freight collect, and a 25% additional penalty fee if they do not accept the freight collect charges from the shipper on the initial billing.


Standard Shipping Charges

Due to the changing nature of our shipping charges based on the large variance in weights for shipping, please contact customer service for exact shipping rates for your order.


Customer Pick Up

Some local customers choose to pick up their orders at our facilities. For local customer pick up, we do charge a dock fee based on the weight of the order as outlined below

Weight

0-50 lbs.

51-200 lbs.

201+ lbs

Dock Fee

$10

$25

$30


For more info, call customer service for charges at 1-877-4RHBOYD (1-877-474-2693)

Toll-Free Ordering

Call 1-877-4rhboyd(474-2693)or
FAX 1-800-615-1815 or
Online 
www.rhboyd.com

Hours of operation: 8am–5pm CST Monday-Friday

Please send check or money order, NO CASH. No order sent C.O.D.

Please print your name, address, telephone number and provide church name ALWAYS INCLUDE YOUR CUSTOMER NUMBER

All prices subject to change without notice.

Items with (mg) are discounted to bookstores and shipping is calculated on retail prices.

Orders requiring 2 or more boxes or packages may arrive at different intervals.

Allow 3 days between boxes.